Lifeline Adelaide's trained volunteers – Crisis Support Workers – answer more than 34,000 calls and 12,000 online chats each year from people experiencing crisis and, sometimes, considering suicide.
Lifeline Adelaide receives minimal funding from the state government, but the ongoing costs to run the service are significant, with each call costing $25 and $20 for each online chat. Further, it costs $2305 to train one volunteer to become an accredited Crisis Support Worker. Each year, we need over 200 volunteers to be available to take crisis calls. The cost of training is significant.