Lifeline - Accidental Counsellor Training February 2019

Accidental counsellors often find themselves in a counselling role by accident, as a result of conversations or requests from customers, colleagues, friends or others. This workshop provides practical and effective skills to step into the shoes of a counsellor and be able to respond to and support others when they’re angry, distressed or experiencing a challenging time.

Date
Mon 11th Feb 2019
Time
9:00 am - 1:00 pm
Location
10 Pitt Street
Adelaide
Tickets
$130 - $160

Accidental counsellors often find themselves in a counselling role by accident, as a result of conversations or requests from customers, colleagues, friends or others.

This workshop provides practical and effective skills to step into the shoes of a counsellor and be able to respond to and support others when they’re angry, distressed or experiencing a challenging time.

Who should attend?

Employees who encounter people in crisis in their work roles and workplace environment. 18+ years.

Course format: Accidental Counsellor incorporates a 4-hour face to face training workshop, plus a 2-hour e-learning module to be completed by each participant prior to attending training.


View the Terms and Conditions here.

Learning Outcomes

By the end of this course participants will be able to:

  • identify signs of people needing emotional support
  • improve communication and active listening skills
  • practice counselling techniques relevant to participants’ roles
  • learn techniques to appropriately respond to aggressive or distressed clients, and crisis situations
  • understanding of mental illness and suicide intervention
  • gain helpful support options and referrals
  • develop skills to maintain own professional boundaries and self-care strategies.