Lifeline - Accidental Counsellor training

Accidental counsellors often find themselves in a counselling role by accident, as a result of conversations or requests from customers, colleagues, friends or others. This workshop provides practical and effective skills to step into the shoes of a counsellor and be able to respond to and support others when they’re angry, distressed or experiencing a challenging time.

Date
Tue 22nd Feb 2022
Time
9:00 am - 12:30 pm
Location
43 Franklin Street
Adelaide
Tickets
$130 - $160

Accidental counsellors often find themselves in a counselling role by accident, as a result of conversations or requests from customers, colleagues, friends or others.

Learning Outcomes

By the end of this course participants will be able to:

  • identify signs of people needing emotional support
  • improve communication and active listening skills
  • practice counselling techniques relevant to participants’ roles
  • learn techniques to appropriately respond to aggressive or distressed clients, and crisis situations
  • understanding of mental illness and suicide intervention
  • gain helpful support options and referrals
  • develop skills to maintain own professional boundaries and self-care strategies.

This workshop provides practical and effective skills to step into the shoes of a counsellor and be able to respond to and support others when they’re angry, distressed or experiencing a challenging time.

Who should attend?

Employees who encounter people in crisis in their work roles and workplace environment. 18+ years.

Course format: Accidental Counsellor incorporates a 3.5 hour face to face training workshop, plus a 90 minute e-learning module to be completed by each participant prior to attending training.


View the Terms and Conditions here.